Frequently Asked Questions

First off, congratulations on your wise decision to use retinol-- it's one of the best things you'll ever do for your skin!  Before we get to how to use it, be sure to always apply retinol at night as sunlight "deactivates" it.

To begin using, apply sparingly to clean skin on the face and neck, avoiding eye areas.  Start by using it just once or twice a week.  Then slowly increase usage to every other night.  Once tolerated, use nightly.  

When using retinol (especially in the beginning), getting a little irritation and even peeling is completely normal.  If the irritation is uncomfortable, just reduce how often you use it until your skin adjusts.  For best results, be sure to follow-up with our Vitamin Boost Moisturizer.

Also keep in mind you may want to use sunscreen during the day whenever you're using retinol.  It can definitely increase your skin's sensitivity to sunlight!

To get the best results from our award-winning moisturizer, be sure to use it both in the morning and at night.  Ideally, you'd want to apply it after cleansing your face.  To use, simply apply liberally to the face and neck area in an even layer.  When using with our Advanced Retinol Complex at night, apply after the retinol application.  

Absolutely not!  We make some of the "cleanest" skincare products on the market.  In addition to not having any parabens, sulfates or phthalates, our products also don't contain SLS, mineral oil, formaldehyde, petroleum, triclosan, unsafe preservatives, or artificial colors.  Finally, we're vegan-friendly, made in the USA and are certified by PETA as cruelty-free!  

No way!  Skin Drop products are definitely NOT tested on animals.  In addition, we're certified by PETA as "cruelty-free".  You can look that up on their website :)

We currently accept Visa, MasterCard, American Express and Discover.  We also accept express payment options Shop Pay and Paypal.

As of now, Skin Drop products are sold exclusively online.  This ensures we can control the quality of our products and keep the costs as low as possible by removing the middleman.  No retail store markup means a better price for you!

Our shipping costs are easy to understand and much lower than most other stores.  First off, our shipping is completely FREE to anywhere in the US or Canada if you spend over $35.  You can't beat free!  If you spend less than $35, the shipping cost is just a flat $4 to anywhere in the US or Canada.  

For all other countries, shipping is free if you spend over $100.  Otherwise, it's $15.95 to virtually any country on Earth!

If we receive your order by 1PM EST, it'll typically ship that same day.  Orders received after that time will ship on the next business day.  Most deliveries in the United States arrive within 3-5 business days.  For Canada, delivery takes anywhere from 10-14 business days.  For all other countries, delivery can take anywhere from 10-21 business days depending on local delivery options and network.  To track your order, simply log-in to your account or use the tracking number we email you once your order ships!

We have one of the best (and longest) return policies in the industry and make things really simple! 

Give our products a try and see what they can do for your skin.  If you don't absolutely LOVE them, simply send them back within 90 days to get a full refund (minus shipping costs).

To get your refund, simply send them to the address below along with your order number.  You don't need to call or email us beforehand, get an RMA number or send us a vial of blood!  And it's OK if the product's been used.

Here's where to send returns:

Rakuten Super Logistics
Attn:  Skin Drop Returns
1500 Distribution Ct #400
Lithia Springs, GA  30122

Skin Drop is based in Phoenix, Arizona right here in the United States.  We also have distribution warehouses in Reno, Nevada and Atlanta, Georgia.

Yes, all of our products are proudly made in the United States :)

If you have any questions or need help, the best (and quickest) way to reach us is through email at info@skindrop.com.  For our phone number, contact form and physical address, please see our Contact Us page info@skindrop.com" title="Contact Us">right here.